I cannot and do not provide crisis support.

Life can lead us down an uncharted path, and it can happen quickly. Distress can wreak havoc on your mind, body, and relationships.

A problem arises when that distress becomes an urgent and unrelenting need to hurt yourself.

If you are in crisis, please call Lifeline on 13 11 14 or the suicide call-back service on 1300 659 467. Both are 24-hour support contacts. If you are in an emergency situation, call 000 or get to your nearest public hospital emergency room.

This website is owned by Jennifer Schultz.

Jennifer Schultz is a general (unregulated) health service provider offering resources and counselling support to adults over the age of 18 years. If you are under the age of 18, I kindly request that you navigate away from this website and refrain from submitting any personal information.

 Website use.

Jennifer Schultz operates this website to provide information, connect women to the community, and offer access to individual and group therapy programs.

All information provided on this website is intended to serve as a guide and educational/informational service and is not intended to substitute for any medical advice, the services of a skilled therapist, or crisis care.

The information provided on this website has been prepared with all reasonable efforts to ensure its quality and reliability. Where applicable, references are included. No guarantees can be made that the information is complete, free of author bias, or entirely accurate in every respect.

Jennifer Schultz does not offer any guarantees or assurances regarding specific results, and she does not accept any liability for the accuracy, reliability, currency, or completeness of any material on this website or linked sites. Users should use their judgment to carefully assess the accuracy, reliability, currency, and completeness of the content and consider all information in light of their individual circumstances, along with any relevant medical advice from their healthcare providers.

Jennifer Schultz accepts no responsibility for any emotional, personal, or relationship impacts resulting from engagement with any content on this site.

You are responsible for the decisions you make with the information provided on this website. By using this site, you agree to these terms and conditions.

Social media and third-party websites.

When you use social media pages associated with this website, you are accessing external sites. Therefore, you agree to abide by the terms and conditions of those specific pages. We strongly recommend you read and understand these terms and conditions and consider how they may impact you.

Links to third-party websites are provided solely to offer our users additional information on topics we believe may be of interest or use. WEBSITE[J.1]  does not control the content on these sites, nor their privacy policies, which may differ significantly from ours. Any personal information you choose to provide to, or that is collected by, these sites is not covered by the privacy policy of jenniferschultz.com.au. Please note that once you click on a link, our privacy policy no longer applies. It is essential to read the privacy policy of any website you visit.

Linking to any external websites should not be seen as a recommendation or endorsement of any third party or product, and any views or suggestions in linked sites do not necessarily reflect those of Jennifer Schultz.

Cookies and Third-party vendors: Google Analytics and AdSense

We may gather information from you or about you that does not identify you, for example, through aggregated data from our website or social media platforms. Like other websites, this site uses standard technology called “cookies” (see this link for more information about cookies) and web server logs to collect information about how this site is used. Using both cookies and web server logs, we can gather important data, such as the number of visitors, pages viewed, popular pages, dates and times of visits, and the duration of user stays on our site. This helps us gather feedback and improve our services by creating a website that is most relevant to our intended audience. Advertisers on our site and ad-serving companies may also use similar technologies to track which advertisements users have seen and their responses. We do not have control over this.

Cookies do not allow us to gather personal and identifying information about you, nor is any information about you gathered through cookies stored by us.

This information collected is not shared with or sold to other organisations for commercial purposes.

Third-party vendors, including Google, use cookies to display ads based on a user's previous visits to your website or other sites.

Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

Users can opt out of personalised advertising by visiting Ads Settings. (Alternatively, you can opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.)

Privacy Policy

Last updated July 2025

Our privacy policy protects you.

Jennifer Schultz, owner of Daisy (Dairy, “we”, “us”, “our”), recognises the importance of your privacy and your right to control how your personal and health information is collected and used. As a non-registered general health services provider (Health Care Complaints Act (Vic) 2016), she complies with all relevant requirements and guidelines, including:

                Australian Privacy Act (Cth) 1998

                Privacy and Data Protection Act (Vic) 2014

                Privacy Amendments (private sector) Act (Cth) 2001

                Health Care Complaints Act (Vic) 2016

                Health Records Act (Vic) 2001

                Australian Counselling Association Code of Conduct 2021

Types of information we collect.

All information collected and stored is information that is reasonably necessary for the proper performance of our functions and activities in providing therapy as a professional counselling service.

While the type of personal information collected will vary depending on the nature of our interactions with you, we may collect the following information for every interaction.

Personal information about you that identifies you (name, address, DOB, etc.)

Information to contact you (telephone number, email address, etc.)

Sensitive information is a specific category of personal data that requires extra privacy protections compared to other types of information, including health and clinical details. This category encompasses details related to racial or ethnic origin, political opinions or membership of political organisations, religious beliefs or associations, membership of professional or trade associations, sexual preferences, or a criminal record.

In case of emergency, contact details

Medical history/relevant health info

A comprehensive, accurate and up-to-date record of session notes

All correspondence (email, SMS etc.)

Comments and feedback

Other personal information is collected to provide a health and counselling support service.

Why do we collect this information?

All information collected and stored is reasonably necessary for the proper delivery of our functions and activities in providing e-therapy as a professional counselling service. All collected information ensures we can offer and deliver the best possible service to you. This includes making, confirming, or cancelling appointments, billing you for our services, informing you about issues that could affect your access and use of our services, providing information about services—including marketing and promotion—and supporting the renewal and improvement of our services.

How do we collect personally identifiable information?

We collect information in the following ways:

          through the collation of registration information and the use of our therapeutic services.

during initial phone contact made by a prospective client.

          when contacted via the “contact” page of our website or when you have chosen to make contact through email.

          through interactions on social media platforms.

          aggregate information collected when you browse and use this website.

          subscription to or opting into receiving any material from us.

When you use our email and/or complete the contact form, you will provide information about yourself (your name and contact details) as well as a short, descriptive message when you complete the contact form on our website, which we may retain. Likewise, if you choose to correspond through email, we may retain both the content of your emails, your email address and the responses provided by us.

Using and storing your personal information.

The Health Records Act 2001 (Vic) governs the collection and handling of all personal health information, granting individuals the legal right to access any health information held by the private sector in Victoria. This Act establishes 11 Health Privacy Principles (HPPs), which apply to all health information collected and managed in Victoria by both the public and private sectors.

As a general health provider in Victoria, I am legally obligated to collect and handle personal health information per the 11 Victorian Health Privacy Principles (HPP).

For more information about the Health Records Act please visit https://www2.health.vic.gov.au/about/legislation/health-records-act

These can be summarised as:

HPP. 1 Collection.

Health information will only be collected when it is necessary for Jennifer Schultz to function and when the individual has given consent. Some exceptions to consent exist. All information; personal and health, must be collected, handled and stored lawfully, fairly, reasonably and preferably, directly from the individual.

HPP 2. Use and disclosure of health information.

Health information will only be use and/or disclose for the primary purpose for which the information was collected or for a directly related and reasonably expected secondary purpose. Some Exceptions exist.

HPP 3. Data quality.

All reasonable steps will be taken to ensure that the health information held is accurate, complete, up-to-date and relevant only to the agreed upon functions or activities.

HPP 4. Data security and data retention.

All reasonable steps will be taken to protect health information from unauthorised access, modification or disclosure. Health service providers must retain information for a period of seven (7) years after the last occasion on which a health service was provided to the individual. All other holders of health information must destroy or permanently de-identify health information if it is no longer needed.

HPP 5. Openness.

A privacy policy statement will be easily accessible to ensure that individuals will be kept up-to-date about what information is held about them, why it's being held and how their information is collected, stored, used and disclosed.

HPP 6. Access and correction.

Individuals have a right to access and correct any health information held about them.

HPP 7. Unique identifiers.

Assigned identifiers, such as client identification numbers, can be provided if and when this is reasonably necessary for the provider to function efficiently.

HPP 8. Anonymity.

As far as it is lawful and practicable, individuals will have the opportunity to maintain their anonymity.

HPP 9. Transborder data flows.

When health information travels outside Victoria, the privacy of the information must be safeguarded.

HPP 10. Transfer or closure of the practice of a health service provider.

If a health service provider is sold, transferred or closed down, and the provider is no longer there, it must notify its current or former clients via a public notice. A notice in the practice and letters to current clients are also required. Statutory regulations apply.

HPP 11. Making information available to another health service provider.

Upon request from an individual, a health service provider must make information about that individual available to another health service provider.

Your consent.

Please check this page periodically for any changes. We will do our best to inform you of any revisions to this page; however, we reserve the right to update this privacy policy at any time. Such updates will take effect once this page is updated.

Except when written in any other context, this Privacy Statement is a complete agreement between you and Jennifer Schultz concerning your use of this website.

By using this website, you are agreeing to the terms as set out in the most recent version of this privacy statement.

Your continued use of this site signifies that you accept any and all changes.

Changes to this Privacy Policy:

This Privacy Policy is part of the agreement between you and us, whether you are a client or a third-party service provider. From time to time, and in response to legislative or industry changes, the policy may be amended in whole or in part. Any updates to this Privacy Policy will take effect immediately once the revised version is posted on WEBSITE Depending on the nature of the change, we may also announce it via email if we have your email address. Nonetheless, by continuing to use the Website and/or our services after any updates, you are deemed to accept the changes.

Complaints.

The Health Complaints Act 2016 (VIC)

You may be aware that from 1st February 2017 a new Health Complaints Act 2016 (Vic) commenced across the state of Victoria. This Act contains a mandatory code of conduct for all non-registered health providers (i.e., those not registered with AHPRA), also known as general health service providers, to ensure the safe and ethical provision of healthcare across Victoria.

This general code of conduct sets standards for all general health service providers, which

Must

Provide safe and ethical healthcare

Obtain consent for treatment

Take care to protect consumers from infection

Minimise harm and act appropriately if something goes wrong

Report concerns about other practitioners

Keep appropriate records and comply with privacy laws

Be covered by insurance

Display information about the Code of Conduct and making a complaint.

 Must not

Mislead consumers about their products, services or qualifications

Put consumers at risk due to any physical or mental health problems

Practice under the influence of drugs or alcohol

Make false claims about curing serious illnesses such as cancer

Exploit consumers financially

Have inappropriate relationships with consumers

Discourage consumers from seeking other health care or refuse to cooperate with other practitioners if they do.

 As a result of these legislative changes, a new department called the Health Complaints Commission (HCC) has been established to handle complaints about health services provided—both registered and general providers—by any organisation or person in Victoria.

The role of the HCC is to:

Resolve complaints about health services provided or the handling of health information in Victoria

Investigate providers who pose a serious risk to the health, safety or welfare of the public

Contribute to quality improvement in Victoria’s health system through monitoring and data reviews

Provide an accessible and free alternative to legal proceedings

Remain independent and impartial

All health service providers in Victoria are now required to meet the minimum standards for complaint handling as outlined in Schedule 1 of the Health Complaints Act 2016 (Vic). Which states that a health service must:

Promptly acknowledge complaints and make appropriate attempts to resolve them

Provide information on how to make a complaint to health service consumers in an accessible and understandable form

Inform those who have made a complaint of the complaint’s progress and its outcome

Keep personal information collected in the course of a complaint in a confidential manner

Keep a record of all complaints, including any action taken in managing them.

Who can make a complaint to the HCC?

Anyone can lodge a complaint with the Office of the Health Complaints Commissioner, including health service consumers, their friends and family members, health service staff and volunteers, concerned community members, and professional organisations. Complaints can also be made anonymously. Complaints can be made about any health service provided or anyone who holds health records in Victoria.

If you are not satisfied with our service and it feels safe to do so, please let me know. We take complaints seriously and aim to resolve them quickly and fairly

If you're still unhappy with our response, you can contact the Health Complaints Commissioner (HCC). The HCC deals with complaints about health services and the management of health information in Victoria. Their service is free, confidential, and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at hcc.vic.gov.au or

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Communication.

If you have any questions or concerns regarding this statement, or if your personally identifiable information changes, or if you no longer wish to be engaged with our service, you may, at any time, update or remove any or all of your information.

EMAIL ADDRESS [J.2]